Pending
Submitted by a citizen with photo, GPS, and category. Awaiting review.
IIMS | Intelligent Infrastructure Monitoring System
Report infrastructure issues.
Track repairs with your district.
IIMS is the Intelligent Infrastructure Monitoring System — a single platform for citizens to submit geotagged reports and for authorities to prioritize, assign, and close work across roads, water, electricity, and more.
- 64
- Reports filed
- Citizen submissions in the system
- 5
- Districts covered
- Rwanda administrative scope
- 3
- Languages
- English · Kinyarwanda · French
Standard lifecycle
Every report follows the same track
In progress
Assigned to a district team. Work has started on the ground.
Resolved
Repair completed. Visible on the citizen timeline and in district metrics.
Why a dedicated system
From informal complaints to accountable service delivery
Without a central system
- • Reports lost across phone calls, social media, and paper
- • No shared view of open issues by district or category
- • Citizens cannot verify receipt or resolution
- • Urgent safety issues treated the same as minor defects
With IIMS
- ✓ One record per issue with geolocation and photo evidence
- ✓ Priority scoring and hotspot maps for resource planning
- ✓ District, Sector, and Cell alignment with national admin structure
- ✓ Transparent status updates for citizens and performance metrics for officials
End-to-end process
How a report moves through the system
-
1
Citizen submits a report
Via the mobile app: photograph the issue, confirm GPS, choose a category (roads, water, electricity, etc.), and add a short description. Works offline with sync when connected.
-
2
System registers and scores
The API stores coordinates, applies priority rules (issue type weight and nearby duplicates within 50m), and sets status to Pending.
-
3
Authority reviews in admin
District-scoped users sign in to the same admin portal you use for operations: prioritized list, filters, hotspot map, and report detail.
-
4
Resolution and accountability
Status moves to In progress, then Resolved. Citizens see updates on their dashboard; analytics show response times per district.
Roles
Designed for citizens and authorities
Citizen · Mobile application
Available on Android & iOS · Download
- Register and sign in securely
- Submit reports with photo and automatic GPS
- Track status on a personal dashboard
- Browse categories: roads, water, electricity, and more
- Use English, Kinyarwanda, or French
- Capture offline; sync when back online
Authority · Admin portal
Filament · https://www.iims.duckdns.org/admin
- Reports table sorted by priority score (same badges as operations)
- Filter by status: pending, in progress, resolved
- Hotspot map for geographic clusters
- Response-time widgets per district
- User and district management for admins
- REST API for integrations
Priority scoring
Safety-related categories rank higher; repeated reports in the same area increase urgency.
Hotspot detection
Spatial queries group issues within 50 meters so crews address root causes.
District analytics
Measure response and resolution times — aligned with District, Sector, and Cell boundaries.
Transparency
Live district performance
Anonymized counts from the live system — no citizen PII.
- Total reports
- 64
- Resolved total
- 20
- Resolved this month
- 0
- Open (pending + in progress)
- 44
- Avg. resolution
- 314.5 hrs
| District | Resolved reports |
|---|---|
| City of Kigali | 19 |
| Northern Province | 1 |
See it in action
End-to-end demo flow
Citizen submits → AI classifies → authority reviews hotspot map → status email → resolved timeline.
- 1. Quick Report with photo + GPS
- 2. Filament admin — AI suggestion & hotspot map
- 3. Authority marks In progress → citizen email
- 4. Resolved with proof photo
Citizen mobile app
Report issues from your phone
The IIMS citizen app is ready to install. Photograph damage, capture GPS automatically, and follow repairs in English, Kinyarwanda, or French — even offline.
Version 1.0 · Free for all citizens
Install the APK on Android 8+ or use the web app in any browser.
- ✓ Photo + GPS reports
- ✓ Status tracking
- ✓ 3 languages
- ✓ Offline sync
Get started
Choose your entry point
Authorities use the web admin portal. Citizens use the mobile app connected to the same API.